Oftentimes, it’s not so much what you say but rather how you say it.
It’s an important lesson for all of us, but especially important for those who aspire to be our leaders. Think: “Social Security is Welfare“
Earlier today, I was interviewed for a locally produced talk show in my community. I was pitched for this idea several weeks ago, and my first instinct was to decline the invitation. But the host was persistent, and he wanted to talk about a subject near and dear to my heart: strategic communication.
As I prepared for the 25-minute taping, I paused to think about some words that I routinely take for granted. After all, I am a strategic communications consultant; my job makes sense to me but I wondered if it made sense to anyone else.
stra-te-gic \strƏ-tē-jik\ adj 1. of, relating to, or marked by strategy. 2. necessary to or important in the initiation, conduct or completion of a strategic plan.
com-mu-ni-ca-tions\ kә-myὕ-nә-kā-shәns\ n. 1. an act or instance of transmitting; 2. process by which information is exchanged between individuals.
con-sul-tant \kәn-sәlt-nt\ n. 1. one who gives professional advice or services: expert
Thinking more deeply about those words led me to a basic conclusion: Despite the rapid and sometimes overwhelming advance of technology, the basic fundamentals of good communication skills haven’t changed much.
In fact, I quickly recalled a lesson that my late uncle drilled into my head during my teenage years: God gave you two ears and one mouth. Use them proportionately.
Human beings have always had the need and desire to communicate. Our ancestors used hieroglyphics (an earlier version of SnapChat) before sharing stories around campfires and passing those tales and lessons from one generation to the next. From there, we moved on to the invention of the printing press, the telegraph, telephone, television – – all the way into our brave new world of Pinterest, Facebook and Twitter.
But as the speed of our communication increases exponentially, it becomes increasingly important to remember my uncle’s Golden Rule of Communication: take the time to listen and think before you speak, post or tweet.
If you want to learn a little bit more about my professional life (how I feed my family): check out this relatively short video clip.
In the meantime, remember that social media tools are power tools and require caution and a firm understanding of the consequences of making one wrong move that can happen in an instant without warning.
As always, I encourage your feedback. You can contact me by clicking this link.