Meet your candidates

Mayor Alan Casavant (Sun Chronicle photo)
Mayor Alan Casavant
(Sun Chronicle photo)

Hear ye, hear ye . . .

I have just returned from Biddeford City Hall with the official list of mayoral and city council candidates.

The deadline for filing nomination papers has come and gone; and these are the names you will find on your November 3 ballot.

Let’s start at the top . . .

The Mayor’s Race:

Mayor Alan Casavant is being challenged for a third-term bid by Daniel Parenteau.

Parenteau ran two years ago as one of six candidates for the two at-large council seats. He finished in last place with a little more than 600 votes. He’s gonna need to step up his game if he wants to win this time.

City Council, At-Large:

Laura Seaver
Laura Seaver

There are five candidates running for the two at-large seats on the city council. This could be an epic battle. Finally: Seaver vs. Twomey!

Sorry for the distraction, here are the candidates: Councilor Marc Lessard is hoping to keep his seat. Councilor Clement Fleurent has decided to retire and will not be seeking re-election. The other four candidates (in alphabetical order) are:

Melissa “the Wolverine” Bednarowski. She served one term on the council (2011-2013) and is an outspoken critic of almost everything, but especially hates Alan Casavant.

Doris McCauliffe: if you don’t recognize the name, just think of the lady who screams when addressing the council at public meetings.

Laura Seaver: She’s smart, she’s sexy, she’s funny and super motivated. Did I mention she is a super hottie? (My personal favorite)

And, Joanne Twomey. Yes, Joanne Twomey will be battling a Seaver for a council seat. Epic! Twomey has lost her last three bids for public office, including twice being beaten by Casavant for mayor and losing the Democratic nomination for the District 135 Legislative seat in 2012.

Ward One:

Councilor Michael Swanton is being challenged by political newcomer Kathy Russell.

Ward Two:

John McCurry
John McCurry

Councilor John McCurry is the only candidate running unopposed.

Ward Three:

Councilor Stephen St. Cyr is being challenged by Richard Rhames. St. Cyr was appointed to the council earlier this year, and now wants to earn the seat. Rhames has a strong following in that ward (actually in all wards) and will be a strong contender.

Ward Four:

Councilor Robert “Bobby” Quattrone is hoping for a second term but he is being challenged by political newcomer Terry Belanger.

Ward Five:

Hang on to your seats, boys and girls. There are six candidates vying for the Ward Five seat. That’s right, I said SIX candidates.

Councilor Bobby Mills really wants to hold onto his seat for a fourth term, but is being challenged by (let me catch my breath) : Nathan Bean, Perry Aberle, Milton Truman, Carol Boisjoly and Karl Reed, Jr. (who runs a web site named best in your girl)

Ward Six:

Councilor Roger Hurtubise is retiring from political life. His seat is being sought by former city councilor Rick Laverriere and political newcomer Debbie Croteau Lauzon, the mother of Matt Lauzon. Matt Lauzon has played a critical role in shaping this year’s political landscape by keeping the heat on city officials regarding alleged sexual abuse by two former police officers.

Ward Seven:

Councilor Michael Ready is being challenged by former Charter Commission member Ben Neveaux.

And there you have it! Your slate of candidates for the city council.

I’ll post the school committee candidates later, but right now I have a birthday party to attend.

Good luck to all the candidates. On behalf of all Biddeford residents, thank you for stepping forward to serve your community.

When love comes to town

Daniel Parenteau
Daniel Parenteau

And, they’re off!

The 2015 municipal election season in Biddeford has started with a bang, according to this story from the Portland Press Herald.

As someone who has worked professionally on local, statewide and federal campaigns over the last several years, I find all of this somewhat fascinating.

I have been covering Biddeford’s political landscape for nearly two decades, both as former newspaper editor and now as a blogger. I have witnessed more political maneuvering on this side of the Saco River than you can imagine.

But this year’s races are a bit different. There is a groundswell of opinion that says Biddeford needs a clean sweep, from the mayor’s seat all the way down to ward clerks and wardens.

So, because I am a political junkie and a Biddeford native, you can expect me to be keeping a close eye on the developments of these races between now and Election Day.

Today, we start with the race for the mayor’s seat, where two-term incumbent Alan Casavant is facing potential challenges from at least three candidates, including Daniel Parenteau, a self-employed consultant.

As I pointed out previously, this is not Parenteau’s first bid for political office.

Two years ago, Parenteau was one of six candidates for the city’s two at-large city council seats.

He finished in last place with 805 votes, despite support he received from Casavant.

To kick off his campaign, Parenteau has followed Casavant’s lead by creating a Facebook page.

But Parenteau has also gone a step further, deploying a campaign tactic that we generally see reserved for larger-scale campaigns, such as Congressional races.

According to his Facebook page, Parenteau will be conducting a “working tour” of the city. He will spend a few hours every week, working for free at a locally-owned business as a way to connect with voters.

On Friday, Parenteau was stocking shelves at Ray’s Market on the western side of the city.

This, to my knowledge, is a first in Biddeford campaigns.

Parenteau, who talks a lot about being innovative and connected to every day citizens, is putting those ideas into action. His campaign is being innovative, and he is connecting to people at the grassroots level.

It’s a brilliant strategy that positions him as a “man of the people.”

In his last two campaigns, Mayor Casavant used campaign events to collect food for local food pantries. At the time, it was a well-received move that showed Casavant understood the needs of the people.

Today, Casavant’s detractors paint him as a man who is “out of touch with the community.

Speaking of Casavant, the mayor has yet to take out nomination papers, leading some to question whether he will actually seek a third term.

It’s still very early in the process, and most voters — other than the political junkies and those with an axe to grind — will not begin paying too much attention to any of the campaigns until after Labor Day….summer in Maine is just too short.

But one thing is for sure, it’s going to be an interesting political season Biddeford.

 

 

 

Bang and blame

Frank Underwood
Frank Underwood

Like most everyone else in the free world, I have finally finished the third season of House of Cards, a Netflix original series.

And like most other House of Cards fans, I have been consistently intrigued with Francis Underwood, a ruthless politician played by Kevin Spacey.

As Season Three begins to unfold, President Underwood hires a writer to help promote a new jobs program. The writer accompanies President Underwood to his childhood home of Gaffney, South Carolina. There, the president provides a tour of his hometown, including his family’s “farm,” a failed enterprise that went bankrupt because there was only a thin layer of soil covering deep bedrock.

Underwood explains the farm’s failure this way: hard work is sometimes not enough if you have nothing to work with.

From my own perspective, I have always doubled-down on the notion that success is achieved primarily by hard work. This mantra was driven into the soft-tissue of my brain since before I can remember. It is, after all, a family trait.

Don’t get me wrong.

Hard work is a virtue, but that one scene at the Underwood’s failed peach tree farm— out of 39 episodes — made me re-examine the Puritan values that course through my veins.

Even the losers, get lucky sometimes

Growing up, the game of Monopoly was one of my favorite games. I was an impulsive child, so at every opportunity I bought every property I could, resulting in depleted cash reserves and forcing me to mortgage the properties in order to pay my debts.

monopoly_originalOf course, while my properties were mortgaged they produced no revenue. Inevitably, I would go bankrupt, watching as my parents and sister finished the game without me.

But over time, I became more savvy. I was more judicious in my selection of properties. I focused on the utilities and railroads. I avoided properties that were beyond my means (Boardwalk and Park Place).

I kept no less than 50 percent cash reserves, and put houses and hotels on inexpensive properties such as Oriental and Baltic. The odds of another player landing on these properties was much higher than landing on Boardwalk. Thus, I had a nice revenue stream and owned properties on all sides of the board.

Playing Monopoly is a learning curve, but there is no mistake that winning at Monopoly is also driven by “chance” and luck.

Even at the beginning of the game, the players roll dice to determine who moves first.

One roll of the dice can provide a distinct advantage, but there are always things beyond our control: being forced into jail because of an unlucky roll of the dice, for example.

The game of Monopoly has been criticized as propaganda of greed, the worst trait of capitalism.

But it is also an exceptional learning tool that reinforces the harsh reality of life. No matter how smartly you play, there are always things you cannot control. And even at birth, it is a roll of the dice that can give you an advantage over the other players.

Sometimes hard work is not enough.

We should remember that lesson when judging the other players.

 

The Doctor is In

It’s only July, but it looks like it could be a crowded field in November with several potential candidates jousting for the mayor’s seat in Biddeford.

Mayor Alan Casavant announced in April that he would seek a third two-year term.

A few weeks before Casavant’s announcement, Perry Aberele made a statement to a Boston Globe reporter that he would be seeking the seat; and today Dr. Daniel Parenteau, PhD., announced that he will also seek to oust Casavant in November.

Parenteau told the Portland Press Herald he is running because of his concerns about the “trajectory of the city,” saying city hall politics have been stalled by sexual abuse allegations and unsettled contracts with union employees.

Daniel Parenteau
Daniel Parenteau

This is not Parenteau’s first bid for public office.

Two years ago, Parenteau was one of six candidates for the city’s two at-large city council seats. He finished in last place with 805 votes, despite support he received from Casavant.

Only a few weeks after losing his bid, Parenteau was appointed by Casavant to chair a newly-formed Efficiency Committee. (Disclosure: I was also appointed to that committee.)

The “Efficiency” Committee met only three times and never forwarded any recommendations to the city council.

Parenteau is a life-long resident of Biddeford and regularly posts on his blog: Letters to Myself.

Mayor Alan Casavant
Mayor Alan Casavant

As for Aberle, this is not the first time he has considered running for mayor. Aberle finished third in a three-way race for the seat in 2013 with 720 votes, compared to Casavant’s commanding lead of 2,377 votes and 1,043 votes for Joanne Twomey.

(According to the Biddeford City Clerk’s Office, write-in candidate Karl Reed, Jr., received four votes)

Twomey, who served two terms as the city’s mayor before being ousted by Casavant in 2011, has reportedly told her supporters that she will not seek the seat this year.

Another potential candidate is former City Councilor Roch Angers, who organized a citizens meeting earlier this month to hear concerns about sexual abuse allegations that have been leveled against two former police officers.

roch
Roch Angers

During a telephone conversation a few weeks ago, Angers skillfully dodged my question regarding rumors that he might be seeking a seat.

Although Angers, who lost his own bid for an at-large council seat in 2013, was direct in telling me that he is still upset with Casavant for supporting Parenteau in that race, he declined to say whether he would consider another bid for office. “It’s not something I want to talk about at this time,” he said.

George “Pete” Lamontagne, another former city councilor, quelled rumors that he might seek the seat, responding to friends and supporters on Facebook that he is happily retired after many years of faithful public service.

Casavant has won his past two elections with strong numbers, but he will be challenged in this cycle by several factors, including the recent budget, stalled labor contracts and the allegations of sexual abuse.

Although the mayor has no vote on the budget or the contract negotiations, voters will likely hold him responsible either way.

Regarding the sexual abuse allegations, Casavant has said the city is cooperating and complying with the Maine Attorney General’s Office as that agency continues to conduct its investigation of the allegations.

Nomination papers for mayor, city council and school committee will be available from the City Clerk’s office on August 3.

Boys Don’t Cry

Union members protest outside City Hall before the July 7 meeting. (Biddeford Teamsters photo)
Union members protest outside City Hall before the July 7 meeting. (Biddeford Teamsters photo)

Maybe it was the heat.

Maybe it was that more than 150 people had packed themselves into the tiny and cramped Biddeford City Council Chambers.

More than likely, it was because tensions remain high between the city council and the Teamsters union that represents the city’s police, fire and public works department in ongoing contract negotiations.

But for whatever reason, only a few minutes into the July 7 council meeting, chaos erupted and the meeting was quickly adjourned before it ever really started.

It was a spectacle to watch; embarrassing on many levels and completely avoidable.

Although it was a powder keg in search of a match, the first moments of the meeting seemed routine. There was the Pledge of Allegiance and everyone stood, removed their hats and paid homage to our nation’s flag.

And then, Mayor Alan Casavant asked for a moment of silence to recognize the passing of two distinguished citizens.

Again, everyone in the room was completely respectful, bowing their heads in a moment of silence. But then, gazing at the crowd that literally surrounded the council, Casavant simply asked some attendees to stand in the hallway in order to comply with building safety codes.

The crowd of mostly Teamsters and their supporters refused to budge. “We’re not going anywhere,” they shouted, quickly followed by thunderous applause.

One of the councilors (from the videotape of the meeting it remains unclear who it was) responded, “Do you want us to shut it down?”

In unison, the angry Teamsters began chanting: “Shut it down! Shut it down!”

One councilor quickly made a motion to adjourn the meeting, it was just as quickly seconded. And a majority of councilors voted to adjourn the meeting before it ever really started.

The Teamsters were visibly upset. They stood in place, screaming at the councilors and chanting: “Shame on you! Shame on you!”

The people’s business went unfinished. No member of the public was able to address the council. It was a poor reflection of a great city.

The Blame Game

So who’s to blame for the complete breakdown in civility, decorum and common courtesy?

Well, there’s plenty of blame to go around for this circus show, so let’s start at the top.

With nearly two terms under his belt as the city’s mayor, four terms as a state legislator and prior experience as a city councilor (not to mention teaching psychology at Biddeford High School), Mayor Alan Casavant should have seen this coming well in advance.

Casavant should have changed the venue for the meeting to accommodate what everyone knew was going to be a capacity crowd.

Casavant failed to lead because of his embedded belief in the decency of his fellow citizens. He thought he could simply ask for order, and his request would be honored. That’s not how the real world works. It may have worked in his classroom, but the mayor simply cannot be so naïve as to think the meeting was not going to be raucous and overcrowded.

Casavant was elected to be a leader, not to be a nice guy.

In the final moments of the meeting, Council President John McCurry leaned over to Casavant and said, “You need to get a handle on this situation.”

McCurry was right.

But the blame does not rest solely with Casavant.

Assets, not liabilities

Although a majority of the council was angry, there was no need to threaten to “shut down” the meeting. The council could have sat idly until the crowd complied, ordering public access television to be paused and waiting for things to settle down.

Instead, at least one of the councilors issued an ultimatum: “Do you want us to shut it down?”

That did not fly with the Teamsters.

Whether they like it or not, the council has a responsibility to hear its citizens’ concerns and grievances. It also has a responsibility to hear those same concerns from city employees, many of whom are also residents.

I have been covering Biddeford politics for the better part of two decades, and there seems to be a constant, pervasive theme that transcends each administration: City employees are liabilities, not assets. In reality, it is the other way around.

The council has its position in the negotiations, but it is unrealistic to expect that those on the other side of the table are going to simply accept what is offered, especially when the offer (according to sources from within the union) is such a low-ball offer.

Furthermore, the council cannot lay all the blame at the mayor’s feet. They should have made a motion to move the meeting to a different venue at a different time in order to accommodate the crowd.

Instead, they stubbornly insist that all future meetings will be held in the cramped city council chamber.

Men To Boys

Biddeford’s police, fire and public works employees are some of the hardest working, most decent people you will ever come across.

It appears that the union has a legitimate beef with the negotiations. They are being asked to sacrifice a lot. Perhaps, this is the city’s negotiating tool: a ridiculous low-ball offer that can be incrementally worked up.

But we are not talking about buying a Ford F-150 or a Toyota Prius.  We are talking about men and women who will literally put their lives on the line for you and me.

I do not know how much police officers or firefighters are paid, but I guarantee you it is not enough.

On the other hand, the city has limited resources, and public employees need to accept the same realities that private-sector employees are facing.

As I watched the July 7 meeting, I couldn’t help but imagine what would have happened to me if I marched into my employers’ office and started shouting “shame on you” because I was upset about a lack of a raise or losing some benefits. If my employer asked me to wait in the hallway for a few moments while things settled down, and I refused to budge, what do you think would happen?

I would be looking for another job.

That’s how it works in the real world.

Furthermore, it is beyond ironic that public safety employees would refuse to comply with public safety regulations.

Earth to Teamsters: The mayor was not asking you to leave or trying to silence your voices. He simply asked a few of you to step into the adjacent hallway and wait your turn to speak. Was that such an unreasonable request?

Stomping your feet and shouting is for two-year-olds, not for adults.

And let’s be clear, this is not the first time when have witnessed junior high school theatrics from the Teamsters.

During my tenure as a newspaper editor, I recall previous contract negotiations that were just as heated and just as contentious. In fact, during one council meeting, several union members circled City Hall in their vehicles, honking their horns repeatedly in order to disrupt the meeting.

In summary, there’s plenty of blame to go around in this situation. I strongly suggest that the mayor, every member of the city council and the Teamsters all put on their big-boy pants and negotiate in good faith.

Our public employees should be treated with respect.

That respect should also be reciprocated.

August and everything after

20120709_202235
The southwest shore of Rangeley Lake

That fire, like so many other fires, started as an accident.

Sitting here now, only a few feet from the southwest shore of Rangeley Lake, it seems strange that I would be thinking about something that happened more than 30 years ago.

The sun has barely risen, and it cuts across the lake like a sheet of diamonds. But my thoughts remain with that cold November night and the fire that would become a defining moment of my rather unremarkable life.

Laura and the kids are still asleep, oblivious to the gentle sounds of the frantic chipmunks, some lovesick chickadees and the distant hum of an old two-stroke outboard somewhere across the lake. It is so tranquil, and now the cry of an early morning loon is all that separates me from my persistent thoughts about the fire.

The sun is now beginning to creep through the boughs of the white pines, birches and poplar trees that surround me, shield me from the reality of my normal life…the day-to-day of the real world.

Day One of our vacation and I am already anxious about returning to the rattle and hum of the mundane.

So I choose to think about the fire, especially since we are at Rangeley Lake, only a few miles north of where my uncle lived.

That fire should have changed my life, but it seems like I can never hold onto the lessons it taught me.

Burnin’ down the house

001
Leonard K. Brooks

A few years ago, our family started taking a new route for our annual trek to Rangeley. That new route goes right past the house that my uncle Leonard once owned.

My uncle had already raised three boys and a daughter of his own. My older cousins were heroes to me when I was a young boy. They were hippies, rebels and the funniest people I ever met. They knew everything about small engines, Jimi Hendrix, guns and dope.

My uncle took me in after my parents’ divorce, sparing me from the chaos of that situation.

Leonard Brooks was incredibly intelligent and self-reliant. He towered over most people and had broad shoulders, piercing blue eyes and a disposition that encapsulates everything you can imagine about a grumpy, old guy.

He was a champion of common sense. He suffered fools lightly and had little use for flatlanders, rock n’ roll and anything south of Lewiston.

Unlike my father, Leonard rarely, if ever, raised his voice. He conveyed his displeasure with a silence that was pure torture. He was a man of few words, but when he spoke, you listened.

So it was, during my second year of living with Leonard, that the fire happened.

It was a chilly Friday night in mid November. My uncle left with a few friends for a weekend hunting trip. I was not allowed to join because of my lackluster chemistry grades and a backlog of homework.

So, there I was: stuck with my aunt and my youngest cousin, Cathy, who still lived at home and was five years older than me. The weekend certainly looked bleak, and there was a cord of firewood that needed to be stacked in the basement before my uncle’s return home on Sunday.

Cathy, however, made plans to have a much better night. With a baggie of homegrown weed and a six-pack of Budweiser, she invited one of her girlfriends over for a back yard campfire. My aunt was oblivious and already in bed.

Maybe it was because they were completely baked, or maybe it was because the wood was too green for burning. It didn’t matter, their fire was not much more than a spark and a cloud of smoke, But I wanted to impress the girl, so out I came with a one-gallon can of what I thought was kerosene.

It was not kerosene. It was gasoline. If you do not understand the significance of that distinction, there’s no point in my trying to explain it.

Sure, I stood back a few feet, but that was the only smart thing I did that night.

It was like an explosion, and I panicked. The flame traveled right up to the can of gasoline in my trembling hands. I did the only thing I could at that moment. I threw the can away from me, across the backyard and, in retrospect, far too close to the snowmobile and picnic table that were parked nearby.

Cathy was stoned beyond recognition and could not stop giggling. “Fire, fire, fire,” she chanted, before darting into the house for a glass of water.

Pouring water on a gasoline fire? Not too smart.

The damage looked much worse in the morning. The bulk of the backyard was scorched and reeked of gasoline. The picnic table was destroyed, and the snowmobile cover had melted and was now bonded to the charred remains of my uncle’s beloved Polaris sled.

Dead man walking

My uncle was going to kill me.  I would never graduate high school. I would never get laid. There was nothing more to my future than the 36 hours until my uncle would release me from the mortal coil.

I don’t remember much about that weekend other than the extreme sense of dread that draped over me like a heavy blanket on a hot July afternoon.

My oldest cousin, Steve, stopped by the house to pick something up. He made no effort to hide his amusement about the damage, but he offered some sage advice:

“The only shot you have at survival is to just man up and own it without excuse,” he said before adding the most important part. “You should also wait until he has had a chance to settle down and have a couple of shots before you tell him.”

With that, Steve was gone, taking cover from the impending storm.

Finally, it was Sunday evening. I shook hands with the grim reaper as I watched my uncle’s Dodge pickup ramble up the gravel driveway in front of the house.

I followed Steve’s advice, waiting until Leonard had settled in and able to enjoy a a shot of his preferred Scotch.

I was shaking when I approached the kitchen table. Cathy hid upstairs in her bedroom, quiet as a church mouse.

He peered at me over the rim of his bifocals. “Yes, young fella?” He seemed to sense my dread and probably noted my ashen complexion and trembling limbs.

“I had an accident while you were gone, “ I said with as much courage as I could muster, my voice cracking.

He stiffened in his seat. “An accident?”

“Yeah, in the backyard,” I stammered, wondering how I was keeping my eyes open. “It was a fire.”

“Well, let’s go take a look,” he said evenly, without trace of any emotion whatsoever.

Together we stepped off the back porch, and he surveyed the damage quickly.

“Let’s go back inside,” he said softly.

I followed him back to the kitchen table, ready to vomit at any given moment. He grabbed a pen and the back of a discarded envelope, drawing a rather primitive diagram with a circle and an arrow.

I sat down and he explained the diagram. “When you build a fire, you always, always know which way the wind is blowing,” he explained. “Always keep your back to the wind. If you are going to use an accelerent, do so before you spark anything,” he emphasized. “Do you understand?”

I could only nod in the affirmative.

“Alrighty then, “ he said as stood up and headed to his favorite recliner in the living room.

I was in shock. “What is my punishment,” I  inquired.

“Punishment?” he chuckled with his blue eyes sparkling. “What possible punishment could I give you that would be worse than what you have put yourself through over the past two days? Just don’t forget the lesson.”

And that was that. He never talked about the incident again.

A lesson learned?

My uncle died in 1997, four years before I met Laura, Tim and Matt.

I wrote his eulogy.

The world shrank, and my 50-year-old Starcraft boat looks exactly like the boat he owned.

I know exactly what he would say to me today. “The only thing you need is common sense,” he would say. And with that, he would sprinkle some salt in a mug of Budweiser and put his feet up on a tattered ottoman, content that all was well with the world.

And that lesson is priceless, the one I cannot seem to convey to my sons.

Leonard would have loved my boys. He would most certainly approve of Laura, her carefree spirit and her lack of airs.

He would shake his head in dismay if he found out that I cannot back a boat down a ramp or build a bookshelf.

But none of that would really matter to him because he knew, and still knows, that I know how to build a fire.

And if you can build a fire, everything else is going to be okay.

Note: this is a condensed version of a post I published in July 2013. To see the longer version go here.

I’m a boy, and I’m a man

Congratulations to my youngest son who is turning 18.

I think Alice Cooper sums it up best, so enjoy the video and see this boy grow into a man.

Happy birthday, Matthew!

 

When things go right

American_Airlines_logoRegular readers of this blog know that I believe strongly in the power of social media.

Social media has been used to topple governments, connect people globally around a common cause and to highlight awareness of issues that may otherwise go unnoticed.

You can also use the awesome power of social media to put pressure on companies or businesses that fail to deliver on their promises.

But today, I want to highlight a company that responded to the pressure of social media in a productive and meaningful way.

Some of you may recall that I was fairly harsh with American Airlines regarding the treatment I received on a March 21 flight from West Palm Beach to Portland, Maine. You can read all the gory details here: Automatic For The People.

I used Facebook and Twitter to express my dissatisfaction with the airline. I waged a relentless battle while the airline repeatedly asked for my patience. It took nearly two months to get a response.

That said, the response I received was meaningful and sincere. The airline explained why the situation happened, detailed the corrective steps that they were taking and agreed with me that they had short-changed me on my compensation for an over-booked flight. It was a lengthy and detailed response. It showed empathy and reinforced the airline’s commitment to customer service.

Since I was particularly tough on the airline, I thought I should share their response publicly. The text of their e-mail is posted below: (Personal information has been redacted)

***************

May 14, 2015

Dear Mr. Seaver:

I’m sorry you weren’t able to board your scheduled flight to Portland and I understand your frustration. You have every right to expect to be boarded on the flights you have reserved. As you may know, airlines overbook to help plan for customers who are re-booked at the last minute or do not show up for their flights. An empty seat on a flight means a loss of revenue, which in turn means higher ticket prices. I realize this explanation doesn’t change what happened, but I wanted to let you know some of the reasoning behind this process.

At American Airlines we are committed to providing a truly enjoyable travel experience, and a warm, courteous attitude on the part of our employees is the key. That is why your email is so disheartening. We did not afford you with friendly customer service at the gate and the Passenger Assistance Counter, and we apologize. Your comments are important and serve as a significant tool in helping to maintain our standards of excellence. I have shared your feedback with the Philadelphia Station Manager to be addressed directly with the personnel on duty at these positions.

Per our Customer Service Plan and in accordance with the regulations of the US Department of Transportation, when a passenger has been subjected to involuntary denied boarding on a domestic flight, the passenger is entitled to one of the following forms of compensation:

* If the passenger’s arrival at his or her final destination is greater than one hour but less than two hours past their original scheduled arrival, involuntary compensation is 200 percent of the sum of the values of the remaining flight coupons of the ticket to the next stopover, but not to exceed $650.

* If the passenger’s arrival at their final destination is two hours or more past their original scheduled arrival, involuntary compensation is 400 percent of the sum of the values of the remaining flight coupons of the ticket to the next stopover, but not to exceed $1300.

Based on the circumstances surrounding your flight, you should have received a check for $[redacted], and we apologize that the check you were given did not meet this amount. I have issued an additional check for $[redacted], the difference between the correct value and what you received at the airport.

Mr. Seaver, I truly appreciate the time you took to share your experience with us. It is always our pleasure to have an opportunity to serve you and hope you will look to the new American Airlines for your future travel needs.

Sincerely,

[Redacted]

******************

We all screw up sometimes, but it is heartening to know that simply acknowledging your mistakes and taking corrective actions can restore faith and trust in your relationships, whether they are personal or professional.

Kudos to American Airlines for stepping up to do the right thing.

Ship of fools

VGThere’s a right way and a wrong way to handle social media, and in the city of Biddeford, orange can now step aside because Facebook is the new black.

Biddeford’s political machinations have always been colorful and somewhat interesting.

But lately, our city’s colorful political landscape has gone from an interesting mix of pastels to a nightmarish blend of bright acrylics that looks like something from a Van Gogh nightmare.

Just four hours after Mayor Alan Casavant announced on Facebook that he will be seeking a third term, an anonymous Facebook identity popped up and started sending out “friend” requests.

“Joe Biddeford” says he (she?) wants to keep his/her identity anonymous “to keep trolls from attacking me as opposed to contributing to the important dialogue on local issues.”

Since I routinely blog about Biddeford politics and often play in political circles, I was curious about what this “dialogue” would be. So I sent Joe a friend request. As of this writing, Joe has not accepted my request.  I am heartbroken by this.

Many of my friends have received friend requests from Joe Biddeford, but not me.

Joe Biddeford’s Facebook page is public, and last I checked he had 10 friends. Wow! 10 friends.

But wait, it gets better. Only two people have posted anything on Joe Biddeford’s Facebook timeline. One of them is my friend Fred Staples, a former city councilor who has 407 Facebook friends.

The other person is Paul Pelletier, a familiar enough surname in a community with a Franco heritage.

But get this: Paul Pelletier has zero Facebook friends. Zip. Zero. Nada.

Paul Pelletier seems to be a ghost raised from the dead just a few weeks ago, according to his/her Facebook profile, which is also public. Unlike Joe Biddeford, “Paul” says he/she does not want friends. (All the makings of a sociopath)

In the “About” section of his Facebook page, “Paul” dazzles us with this brilliance: “I don’t wish to share information over Facebook. I use it for informational purposes and to engage in political conversations.”

Someone needs to tell Paul that he should not be on Facebook if he doesn’t want to share information on Facebook.

He says he uses Facebook for “informational purposes.” That’s generally what  all stalkers say.

“Gee, officer, I know I followed her through the mall and into the parking lot, but I was just gathering information about shopping trends.”

I’ve got some news for “Joe Biddeford” and “Paul Pelletier:” There are several places where you can go to engage in social media conversations about Biddeford or its politics.

On Facebook, there is Biddeford Today, a page that features news about the city and profiles of its residents. There is a nostalgia page called You Know You’re From Biddeford If . . . There is a Facebook Page for the for the city’s dog park, and even this blog has its own Facebook page.

Heck, once upon a time there were two other blogs about Biddeford Politics: Game Over: The Premier Blog of Biddeford; and “Biddeford’s Best Blog: B3. Both of those blogs (critical of Mayor  Casavant) went radio silent shortly after Casavant won his last election in 2013.

The point is: there are plenty of places to go on the internet to talk with Biddeford residents.

The power of the internet

Let’s face it, the internet is an extremely powerful tool that enables instant, global communication. And social media has been used to topple governments, win presidential elections and showcase cute kitten videos.

Sometimes, if you use it properly, social media can bring attention to things that might otherwise go ignored. Social media can be used for noble purposes (crowd funding) and for bad purposes (child pornography).

If you want to be “social” on the internet, social media outlets are a great place to start. It’s also a great place to stop because an increasing number of people are reporting being addicted to social media.

Sometimes, the best way to be social is to turn off your computer, pick up your phone and call a real friend. Go for a walk, have a cup of coffee. You don’t have to be anonymous or play silly little games.

If you really need to connect, try stepping away from the keyboard and breathe some fresh air.

[Edited: “Joe Biddeford” accepted my friend request. Yippee! Now I can finally take part in the “important dialogue about local issues.”]

Dime Store Mystery

Moments after learning that she had been ousted from the mayor’s seat, Joanne Twomey declared that the citizens of Biddeford “don’t deserve me.”

She was right.

We deserve better.

In my last newspaper column, published in December 2005, I tried to explain what motivated that column for so many years.

“Political bullies are very much like their school-yard counterparts. They’re just not as clever, and they often cloak themselves in robes of self-described nobility and purpose,” I wrote.

Many people have described Maine Governor Paul LePage as a political bully.

Regardless of your feelings about the governor, what happened this week during one of his “town hall” events was an embarrassment to an entire community.

Joanne Twomey (Portland Press Herald photo)
Joanne Twomey (Portland Press Herald photo)

I suppose it would be easy to understand Ms. Twomey’s irrational outburst — which included lobbing a jar of Vaseline at the governor — if this were a one-time event: a tipping point of rage and resentment triggered by emotion.

But that’s not what it was.

Instead it was just one more incident in a long line of emotional outbursts from Ms. Twomey, a woman who  loves creating controversy, grabbing headlines and listening to herself roar with self-righteous indignation.

Twomey has a long history of creating scenes. These outbursts serve no other purpose than to draw attention to Ms. Twomey.

If you listen to her speak, no one cares more than she does for the poor and afflicted, but don’t expect to see her volunteering at a soup kitchen or nursing home. Generally speaking, there are no TV cameras at such places.

Some people have applauded Twomey’s latest tirade. They say the governor got what was coming to him.

But what would they say about her angry outbursts that were directed at other governors, including Democrat John  Baldacci and Independent Angus King?

It’s not about politics; it’s about Joanne Twomey and her rage du jour.

In the early 1990s, Twomey was removed by police from City Hall, following another hissy fit, when once again her rage trumped manners and decorum.

As a state representative, she cried on the House floor when she did not get her way. She is a professional victim and the consummate hypocrite.

And her only real accomplishment is tarnishing the image and reputation of my hometown, which is now undergoing a transformative renaissance.

Since Twomey was ousted from office, the city of Biddeford has closed MERC, a controversial trash incinerator. Since Twomey was ousted from office, the city has attracted millions of dollars in new investment, started a curbside recycling program and has seen dozens of new small businesses open in the downtown area, and worked with the neighboring town of Saco to create the River Walk.

But Twomey’s tirade gets far more media attention. Following Thursday’s incident, social media, radio stations and television crews have repeatedly linked Biddeford to Twomey. “The city twice elected her as mayor,” they say.

They don’t bother to mention that she has lost her last three elections. Finally, the people of Biddeford see through her charade of indignation.

Over the last few years, many of our residents have poured blood, sweat and tears into revitalizing Biddeford.

Twomey’s contribution to that effort? Zip. Zero. Nada.

So once again, my community becomes a laughing-stock, a portrait of dysfunctional government, despite all the progress made over the last few years.

Twomey will tell you that she is principled and fighting the good fight on the side of the angels. But let’s look at her track record.

1.) The woman who once bemoaned the idea of a casino in Biddeford — testifying before the Biddeford City Council in 2003 by saying  — “In my Christmas village, there is no casino,” suddenly flipped when she got herself into a budget pinch, and she quickly became a cheerleader for a proposed casino. Principled? Really?

2.) The woman who built her political career on the backs of criticizing the owners of the MERC facility was giving them hugs in front of news cameras just two weeks before the 2009 mayoral election.

Just a few weeks later, after winning re-election as mayor, Twomey once again reversed her position. Principled? Really?

3.) During Biddeford’s Democratic caucus in 2012, Twomey said the city needed a “real Democrat” in Augusta, failing to mention that she encouraged Democrat State Rep. Paulette Beaudoin to run for her former legislative seat.

For such a principled person who professes to believe in the people, Twomey does not hesitate to play political hardball, but her victim routine is wearing thin.

Last year, Twomey huffed and puffed before the Biddeford City Council, accusing the city’s police department of discarding perfectly good bicycles that could be given to disadvantaged children.

It was later discovered that those bicycles were deemed beyond repair by the non-profit Community Bicycle Center.

Did Twomey apologize. Nope. Apologizing is not in her DNA.

In summary, Joanne Twomey has become everything she once despised: a petty, vindictive politician who keeps an enemies list.

But she was right about one thing: Biddeford does not deserve her.

************

PS: Here’s what syndicated columnist and radio talk show host Howie Carr had to say about Thursday’s incident: (At 12:50, he gives a hat-tip to this blog)